Privacy Policy

Information We Collect

We may collect information that you voluntarily provide to us, such as your name, email address, telephone number, booking details, special requests, and any other information you choose to share when you complete an enquiry or reservation form, subscribe to communications, or contact us directly.

We also collect technical data when you use our website, including IP addresses, browser type and version, device information, approximate location, access times, pages viewed, and referring website addresses. This information is typically collected via cookies, log files, and analytics tools.

How We Use Your Information

Your information is used for the following purposes:

• To process and manage table reservations, private dining, and event bookings made via our website, including confirmation and follow-up communications.
• To respond to your enquiries and provide customer support regarding our menu, wines, terrace, and overall dining experience.
• To improve our website, services, and guest journey by analysing how visitors use and engage with our pages, including the Menu, Reservations, Events, and other sections.
• To communicate with you about updates, changes to bookings, or important information relating to your visit, when appropriate.
• To comply with legal, regulatory, and licensing obligations, and to help detect and prevent fraud or misuse of our services.

Sharing of Information

We do not sell your personal data to any third parties.

Your data may be shared with carefully selected and trusted third parties solely for the purpose of delivering our services, such as booking and reservation software providers, website hosting and analytics providers, payment processors, or professional advisers. These parties are engaged under appropriate contracts and confidentiality obligations and may only process your data in accordance with our instructions and applicable data protection laws.

We may also disclose your information when required to do so by law, in response to valid requests by public authorities, or to protect our legal rights, guests, staff, or the security of our premises.

Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, monitor site performance, and help us understand how our guests discover and use our online content.

We may use analytics tools to gather aggregated information about website traffic and interactions, such as which pages are visited most frequently (for example, our Cuisine, Wines, Terrace, and Experience pages), so that we can continue to improve our offering and presentation.

You can manage or disable cookies through your browser settings. Please note that restricting certain cookies may affect the functionality of the site, including features related to Reservations and Contact Us forms. For more detailed information about how we use cookies, please refer to our Cookie Policy.

Data Security

We employ administrative, technical, and physical safeguards designed to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures may include secure hosting environments, access controls, encryption where appropriate, and staff awareness of data protection responsibilities.

While we take reasonable steps to safeguard your personal data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we remain committed to maintaining robust protections and regularly reviewing our measures.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including managing your bookings and enquiries, maintaining records for licensing, accounting, or tax purposes, and meeting our legal or regulatory obligations.

When information is no longer required, we will take reasonable steps to delete, anonymise, or securely destroy it in line with our internal retention policies and applicable laws.

Your Data Rights

Under UK data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These may include the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal data where there is no compelling reason for us to continue processing it.
• Object to or request restriction of certain types of processing, including direct marketing.
• Request the transfer of your data to another service provider, where technically feasible.
• Lodge a complaint with a supervisory authority, such as the UK Information Commissioner's Office (ICO), if you believe your data protection rights have been infringed.

To exercise any of these rights or to ask a question about how we handle your data, please contact us using the details set out in the Contact Information section below or via the details on our Contact Us page. We may need to verify your identity before responding to certain requests.

Children’s Privacy

Our website and online services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that a child under 16 has provided us with personal information, please contact us so that we can investigate and take appropriate steps to delete such information where required.

Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, legal requirements, or the services we offer at Coldham Hall. Any substantial changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:

LOP VENTURES LTD — Coldham Hall Restaurant
Coldham Hall Coldham Hall Carnser,
Surlingham, Norwich, Norfolk,
England, NR14 7AN
Email: [email protected]

For general enquiries or to make a booking, you can also reach us via the Contact Us or Reservations pages.