Terms and Conditions | Coldham Hall Restaurant

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the website and services provided by Coldham Hall Restaurant, operated by LOP VENTURES LTD, a company incorporated in England and Wales. By accessing our website, browsing our content, submitting an enquiry, or making a booking, you acknowledge that you have read, understood, and agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, you must not use this website or proceed with any reservation or enquiry through it.

2. Definitions

For the purposes of these Terms:

“We”, “us”, “our” refers to Coldham Hall Restaurant, operated by LOP VENTURES LTD, including our directors, employees, and authorised representatives.

“You” or “your” refers to any user, visitor, guest, or customer accessing the website, making an enquiry, or using our reservation and dining services.

“Website” refers to the Coldham Hall Restaurant website located at https://lop-ventures.site/ and any of its pages, including but not limited to the Menu, Reservations, Events, Terrace, Wines, Cuisine, Experience, Gallery, and Contact Us pages.

“Services” refers to any dining, private dining, event hosting, terrace seating, or related hospitality services offered by Coldham Hall Restaurant, as well as any online enquiry, information, or booking functionality provided via the Website.

3. Use of Website

The Website is provided for your personal, non-commercial use only. You agree that you will not use the Website for any purpose that is unlawful, prohibited by these Terms, or otherwise inconsistent with the intended use of the Website as an information and booking platform for Coldham Hall Restaurant.

In particular, you agree that you will not:

Attempt to gain unauthorised access to any part of the Website, its servers, or any associated systems or networks.
Interfere with or disrupt the security, accessibility, or performance of the Website, including by introducing viruses, malware, or harmful code.
Use any automated systems, robots, or data-scraping tools to access, monitor, or copy any part of the Website without our prior written consent.
Use the Website to transmit any content that is unlawful, defamatory, offensive, or otherwise inappropriate.

We reserve the right to suspend or restrict access to the Website, without notice, if we reasonably believe that you have breached these Terms or are otherwise misusing the Website.

4. Bookings and Reservations

Our online enquiry and reservations functionality is provided to help you plan your visit to Coldham Hall Restaurant, including standard dining, private dining, and events. All bookings requested through the Website, including via any calendar or availability tools, are subject to availability and confirmation by our team.

By submitting a reservation request via the Reservations page or any booking form, you confirm that:

All information you provide (including contact details, date, time, party size, and any special requirements) is accurate and complete.
You are at least 18 years of age and legally capable of entering into binding agreements.

We will usually confirm your reservation by email, phone, or other communication method specified in the booking process. A reservation is not considered final until you have received a confirmation from us.

We reserve the right, at our sole discretion, to amend, refuse, or cancel reservations where necessary, including due to capacity constraints, operational reasons, health and safety considerations, or events outside our reasonable control. If we need to amend or cancel your booking, we will make reasonable efforts to contact you promptly using the details you provided.

5. Pricing and Payments

Prices for menu items, wines, beverages, private dining experiences, and event hosting are displayed on the Website, including on pages such as Menu, Wines, and Events, where applicable. All prices are provided in pounds sterling (GBP) and include applicable taxes unless otherwise stated.

Prices are subject to change at any time and without prior notice. While we endeavour to keep all pricing information accurate and up to date, the prices displayed on the Website may occasionally differ from those available on-site at the restaurant. The price confirmed to you at the time of your booking or as set out in any written confirmation will normally apply to your reservation.

Payment terms, including any deposits, prepayments, or minimum spend requirements, will be outlined at the point of reservation or in your confirmation email. Where a deposit or prepayment is required, your booking may not be fully secured until such payment has been received.

By providing payment details, you confirm that you are authorised to use the payment method and that the information you provide is accurate and complete.

6. Cancellations and Refunds

If you need to cancel or amend your reservation, you should contact us as soon as possible using the details provided on our Contact Us or Reservations pages, or as set out in your booking confirmation. Timely notice helps us manage our seating, staffing, and ingredient sourcing responsibly.

Our specific cancellation and refund policy, including any notice periods, charges, or forfeiture of deposits, is detailed in your booking confirmation. This policy may vary depending on factors such as:

The size of your party and nature of the booking (e.g., standard table, private dining room, exclusive event).
The date and time of your reservation, particularly during peak periods or special events.
Any bespoke arrangements, set menus, or pre-ordered items that have been agreed in advance.

Where applicable, any refunds will be processed using the original payment method, subject to any charges or deductions specified in your confirmation. We reserve the right to waive or amend cancellation terms at our sole discretion in exceptional circumstances.

7. Customer Conduct

We take pride in offering a warm, welcoming, and respectful environment for all guests and staff. By visiting Coldham Hall Restaurant or attending any private dining or event hosted by us, you agree to conduct yourself in a considerate and responsible manner.

In particular, you agree that you will:

Treat our team members and other guests with courtesy and respect at all times.
Comply with any reasonable instructions given by our staff in relation to health and safety, licensing regulations, and the comfort of other guests.
Observe all applicable laws and regulations, including those relating to the responsible consumption of alcohol.

We reserve the right, at our discretion, to refuse service, refuse entry, or require any guest to leave the premises if their behaviour is, or is reasonably considered to be, threatening, abusive, unsafe, disruptive, or otherwise inconsistent with our standards of conduct. In such cases, we may cancel any remaining part of the booking without obligation to provide a refund.

8. Liability and Disclaimers

While we take care to ensure that the information presented on the Website is accurate, up to date, and reliable, we do not warrant that all content will always be complete, error-free, or current. Menus, pricing, opening hours, availability, and other details may change from time to time, and the Website may not always reflect the latest position.

To the fullest extent permitted by law:

The Website and its content are provided on an “as is” and “as available” basis, without any warranties, representations, or guarantees of any kind, whether express or implied.
We are not liable for any indirect, incidental, special, or consequential loss or damage, or any loss of profits, revenue, goodwill, or data, arising out of or in connection with your use of the Website or our services.
We are not responsible for any failure or delay in performing our obligations where such failure or delay is due to events outside our reasonable control, including (but not limited to) extreme weather, flooding, power outages, pandemics, government restrictions, or other force majeure events.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

9. Intellectual Property

All content on the Website, including but not limited to text, menus, imagery, photographs of dishes, the riverside setting, interiors, logos, branding, design elements, layouts, and any associated audio-visual material, is owned by or licensed to Coldham Hall Restaurant and LOP VENTURES LTD, and is protected by copyright, trade mark, and other intellectual property laws.

You may view and temporarily print or download extracts from the Website for your personal, non-commercial use only. You may not, without our prior written consent:

Copy, reproduce, modify, adapt, translate, or create derivative works based on any part of the Website.
Distribute, transmit, publish, or otherwise exploit any Website content for commercial purposes.
Remove or alter any copyright, trade mark, or other proprietary notices on the Website or its content.

Nothing in these Terms grants you any right, title, or interest in or to any intellectual property rights owned or licensed by us, except where expressly stated.

10. Changes to Terms

We may update, revise, or otherwise amend these Terms from time to time to reflect changes in our operations, services, legal obligations, or for any other valid reason. Any such changes will be posted on this page, with the updated Terms taking effect from the date of publication, unless a later effective date is specified.

Your continued use of the Website or our online reservation services after any changes have been posted will constitute your acceptance of the updated Terms. You are encouraged to review this page periodically to ensure you remain informed about the terms that apply to your use of the Website and our services.

If you have any questions about these Terms and Conditions, you can contact us using the details on our Contact Us page.